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Luckily for all those not involved with researching and developing work methods, there are models and references for complex software processes--at least, that is, for the most common processes, such as development, testing, customer support and project management.
For the latter, the Project Management Institute (PMI) provides the market with the PMBOK Guide (A Guide to the Project Management Body of Knowledge) and several educational resources. The available material is very good and the training resources, complemented by a certification process, bring added value by assuring that the professional mastered particular concepts and techniques, and had a certain exposure to practical work. There are also more and more materials and frameworks targeted to agile approaches, helping teams tackle larger software development scopes.
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