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Unified Communications (UC) systems make a lot of sense for contact centers. They can offer superior customer service, aid in retention, allow for deeper insights and plug into more advanced systems like sales and marketing tools.
Sometimes the hard part is distilling all of the benefits into a strong business case for management.
Download the free Unified Communications Guide, The Business Case for Unified Communications in the Contact Center, to:
Offered Free by: Ziff Davis B2B
See All Resources from: Ziff Davis B2B